WHAT IS PSYCHOLOGICALLY SAFE SERVICE?
THE REDUCTION OF HARM
Psychological Safety focuses on reducing the risk of mental harm or injury within an organization or relationship.
THE PROMOTION OF
WELL-BEING
The most influential way to reduce harm is to focus on raising levels of well-being.
The higher the degree of mental wellness, the greater the capacity for growth in all areas.
CREATING STRONG CONNECTION
When relationships feel safe, creativity and productivity soar.
People thrive when they experience meaningful connections.
WHY PSYCHOLOGICALLY
SAFE SERVICE?
WHY PSYCHOLOGICALLYSAFE SERVICE?
Leaders and service providers face unique challenges in today's highly stressful environment. Their demands require a distinct set of skills that are unfortunately not commonly taught in traditional educational settings. Skills such as effectively handling difficult conversations, setting boundaries, and safeguarding their mental and emotional well-being are essential for success.
Consider the plight of service providers who tirelessly cater to the needs of their clients and families daily. Their time and energy are constantly in demand, particularly when working one-on-one. Without the necessary systems and support, these professionals, including beauty experts and massage therapists, are at a significantly higher risk of experiencing compassion fatigue and burnout.
That's where PSYCHOLOGICALLY SAFE SERVICE comes in. This innovative program has been specifically designed to empower salon teams and service-focused businesses. By implementing this program, organizations can expect to see a dramatic reduction in turnover rates and an increase in productivity and creativity. Furthermore, it helps strengthen relationships within the team and with clients, enhancing customer satisfaction and loyalty.
By investing in psychological SAFE SERVICE, leaders and service providers can equip themselves with the necessary skills and support to thrive in today's demanding environment. Take advantage of the opportunity to transform your business and create a healthier, more prosperous future.
HOW DID IT BEGIN?
In 2020, during the global shutdown, Stephanie Russell-Jacobs began to work more in-depth with salon leaders and beauty professionals to help them develop the soft skills required to navigate the changing energetic environment that an increase in fear brings. She also recognized the difficulty salons had keeping service providers as they either needed a change in career or environment due to compassion fatigue and burnout.
​
During her research, Stephanie came across the concept of psychological safety, the belief that one can speak up without the risk of punishment or humiliation. She dove deeper into the subject when she realized that nearly all of the top 300 companies in North America site "psychological safety" as their number one positive attribute to success, including Google and thought, "why is this not in small business?"
After completing the Canadian Mental Health Association's Psychologically Safe Champion Course and, later, the University of New Brunswick's Psychologically Safe Leadership Program, she recognized its value within small, service-focused businesses.
Its two primary values, reducing mental harm and promoting well-being, were precisely needed after the sudden lifestyle shift from the pandemic. But unfortunately, mental wellness has taken a decline globally, and it is significantly affecting those individuals who work with the public. By sharing the values of Psychological Safety (and her expertise in mindfulness, acceptance commitment therapy, reiki and neuro-linguistic programming), Stephanie is helping small business owners to become safer leaders to meet the needs of their team members and allowing service providers to engage with their clients in a new and elevated way, all while caring for their well-being.
The benefits of psychological Safety are:
27% reduction in turnover
50% more productivity
76% more engagement
29% more life satisfaction
26% greater skills preparedness
67% faster rate of learning
​
And the World Health Organization states that for every $1 an organization spends on psychological safety, they receive $4 in return.
​
If you are interested in becoming a Psychologically Safe Service Provider, please fill out the form below to apply.
WHAT ATTENDEES HAD TO SAY:
CHRISTINA M.,
OWNER OF DISTRICT HAIR, NL
The feeling of pure love I have about my business and team right now is invaluable. It helped to create a bond I haven't experienced on a team before and I think this could be a course that can change salons for real!
My heart is so full right now.
SARAH H.,
SERVICE PROVIDER
I love Stephanie's energy and what she brings to the salon is so impactful. I hope more workplaces have the opportunity to have her in their space.
ALLISON K.,
OWNER OF THE HEADSHOPPE,
NEW MINUS
Psychological safety is definitely a program that many business teams could benefit from. Being able to understand our individual selves and how we show up each day is very enlightening. Stephanie is very passionate about sharing this message to encourage better mental health and well-being amongst individuals and teams.
Hands down,
highly recommend this course!
FREQUENTLY ASKED QUESTIONS:
WHO IS IT FOR?
Psychologically Safe Service is for any business team that works one-on-one with the public. It's ideal for hair salons, spas, massage therapists, wellness-based businesses, etc. Although it was designed for teams, it has been adapted for independent service providers who value well-being and want to deliver psychologically safe services for their guests and strengthen guest relationships. Keep an eye out for pop-up versions for independent service providers via Stephanie's Instagram @psychologicallysafesteph, or add your name to the email list in the "contact me" form below.
HOW LONG DOES IT TAKE TO COMPLETE?
UPDATE: This program can be delivered either in person or virtually. The time requirement is different for both. The program will now be a full day from 9-5 PM for in-person. The virtual version occurs in 8 hours of zoom sessions over two days. There are approximately 1-2 hours of home study and a 90 min zoom with the leadership team required for both in-person and zoom. The adapted program for independent service providers is available upon request.
WHAT WILL WE LEARN?
Beyond the basics of what psychological safety is and how to incorporate it in your organization and with your clients, you will learn how to manage your energy, how to recognize the signs of deteriorating mental health in yourself and others, how to have difficult conversations, how to set boundaries, and you will leave the program with a personalized well-being plan so that you can avoid compassion fatigue and burn out. Bonus: A section on providing psychologically safe consultations and services was created specifically for this course.
WHAT IS THE INVESTMENT?
If you're like me, you may find this answer slightly irritating, but the answer is "It depends." There are a variety of packages available for this program, from a 2-hour Zoom session to three-day fully immersive training that includes one-on-one leadership coaching to support you after the program. Please complete the "Contact Me" form below for a complimentary call to discuss the best option for your business. *Depending on your business and location, Grants and payment plans may be available.
IS THERE A CERTIFICATE?
Yes. All service providers will receive individual certificates upon completion.
WHAT IS THE CANCELLATION POLICY?
If for any reason, the class cannot go ahead as planned, you must give a minimum of one week's notice, or you will be billed for the entire cost of the program. If the class has to be cancelled by the facilitator, you will receive top priority for rebooking.
HOW DO I BOOK?
There is an application to be sure this program is right for you and that you are ready to put the information into action to change your business. Just click the button below to begin the process.